Richardson & Bush Co aims to revolutionize the customer service industry with an innovative work-from-home call center model. Our approach addresses two critical needs: providing flexible employment opportunities for individuals with limited work experience or challenging backgrounds, and offering cost-effective, high quality customer service solutions to businesses across various sectors.
Founded by Colleen Richardson and Bernice Bush, who bring over 15 years of combined experience in call centers, our company leverages cutting-edge
technology to create a virtual workspace that eliminates geographical barriers and reduces overhead costs. This model allows us to tap into a diverse talent pool while passing substantial savings to our clients.
Richardson & Bush Co's competitive advantage lies in our ability to provide
personalized, attentive care through highly-trained remote agents available 24/7. Our lean management structure, coupled with state-of-the-art communication technology, ensures efficient operations and seamless coordination between our core team and remote workforce.
As we grow, we plan to continuously evaluate and upgrade our technology
infrastructure, expand our central office space, and potentially adjust our
ownership structure to accommodate future needs. With our innovative approach, Richardson & Bush Co is poised to become a leader in the work-from-home call center industry, delivering exceptional customer service while creating meaningful employment opportunities.