MINIMUM / RECOMMENDED

• INTEL Core processors: I3-9000, I5-7000, I7-5000, I9 series or better
• PENTIUM G5400/N6400 series or better
• XEON E CLASS series or better
• CELERON J4000/N5000 series or better
• AMD RYZEN 3 series or better
• ATHLON 3000 series or better

*Please note: These are the basic requirements (both minimum and recommended) for use of the Arise® Platform ONLY. Certain
customer systems may necessitate higher or additional requirements. Please review all Opportunity Announcements carefully for details regarding such requirements prior to enrollment.

Service Partners must service on the computer they use to perform the PC Scan at the time of enrollment. If it is determined your
computer is different than the one you used at the time of enrollment and it is incompatible with the customer program, you will
not be permitted to service.

MINIMUM 

• 20 GB or more of available space
• 60 GB or more of total space

RECOMMENDED

• 30 GB or more of available space
• 60 GB or more of total space

MINIMUM

• 4 GB of RAM

RECOMMENDED

• 8 GB of RAM

MINIMUM

• Windows 10

RECOMMENDED

• Windows 11

MINIMUM

• Hard-wired connection (Not Wireless)
  • Minimum 10 mbps download
  • Minimum 3 mbps upload

RECOMMENDED

• Hard-wired connection (Not Wireless)
  • Minimum 30 mbps download
  • Minimum 10 mbps upload

MINIMUM

• 120 milliseconds (ms)

RECOMMENDED

• 50 milliseconds

MINIMUM

• 1280 x 1024 (SXGA) screen resolutions

RECOMMENDED

• 1920 x 1080 (Full HD or 1080p)

MINIMUM

• May be required for some programs

RECOMMENDED

• Recommended

Required for use with USB headsets and flash drives

Netbooks, Chromebooks, tablets, and other mobile devices

macOS (Mac OS X)

REQUIREMENT

• A smartphone or other mobile devices used for multifactor authentication and other security verification processes only, with a working camera (Mobile phone CANNOT be used to attend class or to service)

RECOMMENDED

• Any iOS or Android-based mobile device

REQUIREMENT

• A hardwired USB headset with phone quality audio (required for class and to service most programs)

RECOMMENDED

• Logitech, Plantronics, Microsoft, or similar brands are popular with Service Partners
  • Plantronics Blackwire 3320
  • Logitech USB H570e
  • Jabra UC Voice

REQUIREMENT

• A hard-wired telephone and headset (required for servicing on some programs, review the Opportunity Announcement for details)

RECOMMENDED

• AGPtek Call Center Dialpad
• Plantronics S12

REQUIREMENT

• A hardwired keyboard and mouse

RECOMMENDED

• Logitech Media Combo MK200 is a good example

• Windows Firewall must be enabled
• Updated Web Browser: Edge, Mozilla, Firefox, or Chrome for Windows
  • most recent update must be installed in order to maintain the security of your device and your data.
• Windows Security Real-Time Protection MUST be enabled and up to date
  • Other security software may be incompatible and should be avoided. Technical support may not be available if your software configuration is not compatible with the Arise Platform or customer-required servicing software.
  • Service Partners and their agents are responsible for maintaining the security and reliability of their equipment.

The Arise® Secure Desktop/Secure Remote Worker (ASD/SRW) is a software-only solution that is installed and runs on the Windows Operating System, delivering a secure workspace environment for remote access and work at home.

• Required by some programs

To USE: 

System Requirements:

• Must meet the requirements listed on page 3. In addition, ASD/SRW must be installed and launched from your Windows desktop.
• No virtual machine software allowed. (Examples: Parallels, VirtualBox, or VMware Workstation.)

The Arise Virtual Gateway is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing. *Service Partners may need long distance service.

If a Service Partner does not have a Miami area code phone number (305 or 786), they will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are  recommended and available from most carriers to avoid per-minute charges.

Please be sure to review the Opportunity Announcement in detail to see if AVG (Arise Virtual Gateway) is required on the customer program you select.